Frequently Asked Questions
Everything you need to know about shopping with Dark Room.
What is the typical shipping timeframe for orders?
Standard shipping usually takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund incur a small restocking fee.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our slim-fit collections.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How can I track my order status?
Once your order ships, you will receive an email notification with a tracking number and a link to our carrier's website to monitor your delivery in real-time.
Are your materials sustainably sourced?
Dark Room is committed to ethical fashion. We use organic cotton, recycled polyester, and work exclusively with manufacturers who adhere to fair labor standards.